Q: What are the pet policies at OYO properties?
A: Pet policies vary depending on the individual property. Some OYO hotels allow pets with prior approval and may charge additional fees. However, many properties do not permit pets for hygiene and safety reasons. It is best to confirm the pet policy with the specific property before making a booking.
Q: Is the Refer and Earn program available in all countries?
A: The availability of the Refer and Earn program may vary by country. It is recommended to check the OYO app or website for specific information on program availability in your region.
Q: Does OYO offer services for corporate travel?
A: Yes, OYO offers a program called OYO B Direct specifically designed for managing corporate travel needs. Businesses can book rooms at pre-negotiated rates and manage travel expenses efficiently through the OYO B Direct platform.
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?
A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.
Q: Can I track the status of my referral rewards in the OYO app?
A: Yes, you can usually track the status of your referral rewards in the OYO app. There should be a dedicated section or page that provides information on earned and redeemed OYO Rupee.
Q: What are the cancellation and refund policies of OYO?
A: Cancellation policies vary depending on the booked property and chosen rate plan. Generally, OYO offers flexible cancellation options with a full refund if canceled within a specific timeframe. However, some non-refundable rates may apply. You can find the detailed cancellation policy for your booking on the website or app.
Q: What is OYO and what services do they offer?
A: OYO is a global hospitality chain offering a range of accommodations, including budget hotels, vacation homes, and co-living spaces. They operate through two main models: franchising and leasing existing hotels and standardizing them under the OYO brand.
OYO offers various services, including:
Accommodation booking: Through their website and app, you can book rooms in OYO properties across various locations.
Standardized amenities: Expect standardized amenities like AC, TV, Wi-Fi, and clean rooms across OYO properties.
Affordable pricing: OYO is known for its affordable pricing, making it a popular choice for budget-conscious travelers.
Guest services: They offer 24/7 customer support and address any concerns or issues you may have during your stay.
OYO B Direct: A program for businesses to manage corporate travel with OYO hotels at pre-negotiated rates.
Q: How does OYO ensure the safety and security of its guests?
A: OYO implements various measures to ensure guest safety and security, including:
CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.
Security personnel: Many OYO hotels have trained security personnel available 24/7.
ID verification: Guests are required to show valid photo IDs during check-in for verification.
Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.
Q: What are the payment options available for booking OYO rooms?
A: OYO offers various payment options for booking rooms, including:
Wallets like Paytm, Mobikwik, etc.
Cash on arrival (may vary)
